GoGoGeek Blogs - Managed IT
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Subject: Managed Services Before and after
(Posted on Mar 27, 2012 at 04:32PM ) Tags:

GOGO GEEK MANAGED IT SERVICES

What are Managed Services?
Managed services refer to IT services delivered in a defined manner with a predictable expense. Typically, managed services are delivered with a remote monitoring and management (RMM) system that allows an IT solution provider to monitor the health and performance of customer IT assets 24/7. RMM means that we can perform proactive maintenance efficiently to stabilize your IT, and respond with rapid remote remediation when things go wrong.

Business Before and After Managed Services
Business without managed services is more reactive, costly, and unpredictable. Consider the impact of unscheduled downtime, caused by a virus or technical failure. The average costs to small and mid-sized businesses can be staggering. A Gartner study revealed that each unmanaged desktop costs businesses an average of  $4,000 a year in emergency services, lost productivity and opportunity costs, with an annual total cost of ownership (TCO) that is typically 42% higher than for managed PCs and 29% higher for unmanaged laptops.
 

Affordable, Predictable IT Costs
With GoGoGeek Managed IT, you can expect to experience a dramatic reduction of unscheduled downtime and lower IT costs because problems will be detected and resolved faster—often before you’re even aware of them. Managed services also helps you reduce and optimize your IT spending, keep more of your internal resources focused on core business activities, and arms you with accurate data about the health and performance of your IT assets.

GoGoGeek Managed IT delivers efficient IT management, maintenance and support to our customers on a monthly contract basis, using remote monitoring and management technology.

As a result, our customers experience an overall lower cost of owning and supporting IT, enjoy predictable costs, and avoid large unplanned expenses.

Stabilizing the Cost of IT
The efficiency starts with remote delivery. Services that are delivered at your site typically take longer, involve travel time, include travel expenses and sometimes require repeat visits. Delivering services and support through the managed services remote monitoring and management platform eliminates travel in most cases, facilitates accurate, more immediate diagnosis of issues, and reduces the amount of time needed to resolve issues and perform maintenance and management tasks. Faster problem resolution means a more stable IT environment and less productivity lost to unscheduled downtime.
 
Many IT maintenance, management and support tasks have traditionally been performed on a system-by-system or site-by-site basis. GoGoGeek Managed IT is able to automate many tasks across systems and customer sites, thereby significantly reducing the time required for expensive technical staff to go on-site to address your needs.

Improvements in service that you can expect to see when you sign on with GoGoGeek Managed IT include faster resolution, improved security, optimizations in your IT infrastructure, and detailed information to support more accurate budgeting.

Predictable and Planned Expenses
With a monthly contract and a service level agreement, you’ll know exactly what you’ll get and how much you’ll be spending, but the underlying technology of managed services means you’ll also save money in many ways.

For example, services from GoGoGeek Managed IT includes industry-leading monitoring and alerting for your IT assets, so your solution provider will always be notified immediately when emerging and actual problems exist. This allows them to take care of issues faster and often before you experience unplanned system downtime, which can protect your business operations and result in cost savings.
Because GoGoGeek Managed IT has access to detailed health and performance data about your IT assets, they can more easily identify trends and opportunities to improve the configuration of your resources, and provide you with regular reports to help you understand exactly what’s happening in your network. When projects outside the monthly contract are required, it is easier to plan, budget for, and schedule them to minimize impact on your business operations and bottom line.

Reduce Complexity, Gain Advantage
The complexity of IT and the perception of increased risk can be a barrier to adopting new systems and networks for many small and mid-sized businesses.  However, the application of new and improved IT solutions can create real opportunities to increase efficiency and competitive advantage.

To gain the advantages of IT without the risk and complexity, contract managed services from GoGoGeek Managed IT. We’ll help ensure that IT remains an asset to your business and help optimize your returns from your technology investments. For example, the managed services platform we use provides the ability to easily monitor, track and manage the lifecycle of each IT asset from purchase through retirement, making sure you get the most out of vendor warranties, and maximizing its performance and value along the way.

GoGoGeek Managed IT can perform system-wide trend analysis and identify specific ways to optimize configurations, streamline processes and reduce operational risks with your IT. The result is that you get to take advantage of new technical solutions without having to worry about how to manage or maintain it, and you can be confident that the value of your IT investment is being protected.

Affordable Support for Regulatory Compliance
Small and mid-sized businesses are increasing their reliance on IT and adopting more complex systems, many of them operating in regulated industries such as law, accounting or health care. Over the last few years, governments worldwide have been enforcing new regulations to protect the privacy of customer data and the integrity of business reporting. All of this exposes small and mid-sized business owners—across industries—to increased fiduciary and legal risk associated with complex contract management, regulatory reporting, and compliance to security and data protection standards.

GoGoGeek Managed IT can support your legislative compliance efforts in many ways, starting with regular reports that show the status of the security measures you have in place.

GoGoGeek Managed IT can also enable continuous monitoring for virus, worms, spam, malware and other security threats to help assure the security of your assets and data. By using Microsoft’s Baseline Security Analyzer (MBSA), for example, GoGoGeek Managed IT can also ensure that maximum security and data protection is achieved and documented on an on-going basis.

With automatic asset discovery and network scanning capabilities, GoGoGeek Managed IT can monitor software deployments and detect illegal or unauthorized installations that may represent security vulnerabilities, such as bandwidth-heavy peer-to-peer software.

Protecting Data and Assets
To protect your data and assets, GoGoGeek Managed IT can monitor the status and operational efficiency of your firewalls, your backup tools and data storage assets 24 X 7. With immediate alerting, we are equipped to respond rapidly to eliminate or mitigate the impact of security threats and malicious attacks.
Using extensive automated patching capabilities for Microsoft systems and software based on Windows Software Update Services (WSUS), we can ensure customer assets and data are protected with immediate patching direct from Microsoft.
With all of these protective measures in place, we can produce a range of relevant reports and detailed documentation about your hardware and software inventories and the security processes that you have implemented, so that you can supply accurate evidence of your compliance to security regulations as required and provide assurance to your customers.

Overview of Key Regulations

Sarbanes-Oxley (Sarbox) - Companies Publicly Traded on an American Stock Exchange.  Sarbanes-Oxley (Sarbox) was enacted in the US in 2002. Its purpose is to ensure the accuracy of a company’s financial information and the reliability of the systems that generate it.

Gramm-Leach-Billey (GLBA) - Financial Sector Gramm-Leach-Billey (GLBA) was enacted in the US in 1999. It applies to any American financial institution, large and small, and its purpose is to ensure the integrity of financial and client data.

Health Information Portability and Accountability Act (HIPAA) - Health Care Sector.  This 1996 act applies to all US-based health care providers. Its purpose is to ensure patient record privacy. The impact on IT is the mandate to improve security and interoperability of information systems as well as improve reporting systems.

Payment Card Industry Data Security Standard (PCI-DSS) - Global - Credit Card Processing Merchants.  Created in 2004 by the major credit card companies to ensure that their merchants adhere to specific network standards to protect credit card systems against any security vulnerabilities, and to protect cardholders from fraud. The standard applies to any credit card processing merchant, and has five key goals: build and maintain a secure network; protect transaction data; guard against vulnerabilities; implement strong access control measures; and regularly monitor and test network. 
 Sarbanes-Oxley (Sarbox) - Companies Publicly Traded on an American Stock Exchange.  Sarbanes-Oxley (Sarbox) was enacted in the US in 2002. Its purpose is to ensure the accuracy of a company’s financial information and the reliability of the systems that generate it.

Gramm-Leach-Billey (GLBA) - Financial Sector Gramm-Leach-Billey (GLBA) was enacted in the US in 1999. It applies to any American financial institution, large and small, and its purpose is to ensure the integrity of financial and client data.
Health Information Portability and Accountability Act (HIPAA) - Health Care Sector.  This 1996 act applies to all US-based health care providers. Its purpose is to ensure patient record privacy. The impact on IT is the mandate to improve security and interoperability of information systems as well as improve reporting systems.

Payment Card Industry Data Security Standard (PCI-DSS) - Global - Credit Card Processing Merchants.  Created in 2004 by the major credit card companies to ensure that their merchants adhere to specific network standards to protect credit card systems against any security vulnerabilities, and to protect cardholders from fraud. The standard applies to any credit card processing merchant, and has five key goals: build and maintain a secure network; protect transaction data; guard against vulnerabilities; implement strong access control measures; and regularly monitor and test network.  Sarbanes-Oxley (Sarbox) - Companies Publicly Traded on an American Stock Exchange.  Sarbanes-Oxley (Sarbox) was enacted in the US in 2002. Its purpose is to ensure the accuracy of a company’s financial information and the reliability of the systems that generate it.

Gramm-Leach-Billey (GLBA) - Financial Sector Gramm-Leach-Billey (GLBA) was enacted in the US in 1999. It applies to any American financial institution, large and small, and its purpose is to ensure the integrity of financial and client data.
Health Information Portability and Accountability Act (HIPAA) - Health Care Sector.  This 1996 act applies to all US-based health care providers. Its purpose is to ensure patient record privacy. The impact on IT is the mandate to improve security and interoperability of information systems as well as improve reporting systems.

Payment Card Industry Data Security Standard (PCI-DSS) - Global - Credit Card Processing Merchants.  Created in 2004 by the major credit card companies to ensure that their merchants adhere to specific network standards to protect credit card systems against any security vulnerabilities, and to protect cardholders from fraud. The standard applies to any credit card processing merchant, and has five key goals: build and maintain a secure network; protect transaction data; guard against vulnerabilities; implement strong access control measures; and regularly monitor and test network.  Sarbanes-Oxley (Sarbox) - Companies Publicly Traded on an American Stock Exchange.  Sarbanes-Oxley (Sarbox) was enacted in the US in 2002. Its purpose is to ensure the accuracy of a company’s financial information and the reliability of the systems that generate it.
  
Gramm-Leach-Billey (GLBA) - Financial Sector Gramm-Leach-Billey (GLBA) was enacted in the US in 1999. It applies to any American financial institution, large and small, and its purpose is to ensure the integrity of financial and client data.
Health Information Portability and Accountability Act (HIPAA) - Health Care Sector.  This 1996 act applies to all US-based health care providers. Its purpose is to ensure patient record privacy. The impact on IT is the mandate to improve security and interoperability of information systems as well as improve reporting systems.

Payment Card Industry Data Security Standard (PCI-DSS) - Global - Credit Card Processing Merchants.  Created in 2004 by the major credit card companies to ensure that their merchants adhere to specific network standards to protect credit card systems against any security vulnerabilities, and to protect cardholders from fraud. The standard applies to any credit card processing merchant, and has five key goals: build and maintain a secure network; protect transaction data; guard against vulnerabilities; implement strong access control measures; and regularly monitor and test network.


Legislative Compliance
If you rely on your IT infrastructure to maintain data integrity and protect your business from financial losses, then it’s important to invest in network monitoring and maintenance to achieve compliance with legislated standards.  GoGoGeek Managed IT specializes in helping clients reach their security and compliance goals. 

GoGoGeek Managed IT can play an important role in helping you achieve standards compliance and maintain the integrity of your IT infrastructure.  Figuring out how to comply doesn’t have to be complex and expensive. We’re already familiar with the standards and our complete managed services model enables us to quickly identify any areas of your IT network that are not yet up to standard.
 
To assess your level of current compliance, we’ll conduct a non-intrusive network scan. The scan focuses on the seven key areas listed below, and is a great way to establish a baseline for making improvements. These seven areas (known as SAS70) have been defined by the American Institute of Certified Public Accountants.

For more information as to how we can assist your business, simply call us at 1-800-404-4335.

Subject: GoGo Geek Computer Repair Comes
(Posted on Jul 7, 2010 at 11:08AM ) Tags:

As an owner or manager of a small company or home office you know only too well how a computer glitch can have a major effect on your business performance and revenues.


GoGoGeek Computer Repair puts you in control of your business computing environment with a professional-quality computer repair service.


GoGoGeek Computer Repair takes the hassle out of computer repair. When your system goes down, it doesn??t have to take your lifestyle with it! Pay only for the service you receive! No travel charges, booking fees or administation cash grabs here! Infact, after the first hour, we bill  by the quarter hour. That's service!


  Computer Repair
  Virus/Spyware Removal
  Network Install/Troubleshooting
  Wireless Networking
  Server Repair
  Data Recovery & Backup
  New System Installation
  Hardware/Software Upgrades
  PC or Mac


Call us for Onsite or Telephone Support. 1-877-464-6433 or visit us on the web at: http://www.gogogeek.com

Subject: Outsourcing IT Services
(Posted on Jun 17, 2010 at 07:28PM ) Tags:
More and more companies are looking to outsource their IT functions to specialized companies dealing with computer issues on an ongoing basis. GoGo Geek has an extensive offering of managed IT Services to fit just about any budget.
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